Are you looking for the top facilities management services or companies in Ghana?
Do you find yourself searching and surfing online for the best facilities management firm to handle your infrastructure or completed projects? If you are on the verge of finding the best, quality and excellent FM services in Ghana then read-on.
This article tries to answer the following questions:
1. How do we identify great facilities management services in Ghana?
2. What are the core competencies of facility management?
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We believe in offering the right, credible and quality information to our readers through the presentation of problems and solutions around FM.
According to ISO, Facility management firms or FM are organizations which functions to improve the experience of people, place, and process within a built environment by offering the quality of life and the offering of high productivity from their core business.
Based on the above definition, you should be looking for the best facility management company with the flair, talent, skills and finesse to be proficient and competent to manage your facility through the improvement of user experience in your facility to yield positive results.
So how do we identify great facilities management services in Ghana? In 2009, IFMA (International Facilities Management Association) identified the core competencies of FM. When looking for a great facility management services or business in Ghana, you should try to cross-check the following qualities:
Communication should be one of your major expectations on your quality assurance list when searching for a good FM service. You should look for companies with a good reputation on continual communication, frequent assistance, and an open-arm to always explain and receive your complains if the need be. You should look-out for a company with an elegant website, 24-hour turnaround on phone calls, emails, webchats, and video calls. You should look for the company that takes your interest at heart and device a strategy to communicate current and future problems and solutions to sustain the lifespan of your facility.
Emergency Preparedness and business continuity
With respect to Emergency Preparedness and Planning which should be highly considered, you should look for companies with documentation and agreements on Emergency Planning and solutions to unprecedented disasters.
The World Health Organization defines an emergency as the state in which normal events and procedures are interrupted, discontinued or halted and immediate measures need to be taken to prevent such outcomes or disaster.
Emergency management is crucial and you should look for the company with the right disaster management system to avoid, prevent or create alternative mechanisms when they occur.
When examining such emergency management documents, you should identify policies on the identification of risks and evaluation, response policies on significant risks, tolerating, treating, transferring, terminating, resources to controls and planning, reporting and monitoring of risk performance and reviewing of a risk management framework.
Finance and Business
Finance and Business should also be highly considered. In fact, this should be the most important because you need your facility to be managed well and yield results or revenues. You should look-out for a company with a track record on positive financial planning with an accurate prediction on return on investment strategy with your allocated budget. This information must be checked well with a credible source and proof-of-work of previous records from plausible projects. This financial proof-of-work must relate to the facilities function as well as to the financial structure of your company. A good facilities management service will assess your facility and create large differences in overall performance and how your assets will be measured with a reasonable budget.
The goal of every facility is to provide a favorable and comfortable environment so the users or occupants can be happy, learn, embrace and absorb a peaceful atmosphere during their events or programs. Hospitality Management shows how a management service exhibits good social interactions with users of your facility. Since the goal of hospitality management is to please the user, you should check prepared policies from an FM service which targets staffs to make a significant and positive difference by providing good user experience at the facility.
Interactions among individuals who work together sometimes become problematic due to wrong communication skills, misunderstanding or personal issues. You should check for an FM service who identifies some of the human factors and device a plan to guide employees through effective communication, teamwork, and training.
Leadership and Strategy
Facility managers must have a track record of extraordinary leadership skills. You should look-out for managers who exhibit a significant impact on an organization’s success. They should attest to a link between facility management and the organization’s corporate goals. This can be identified by previous projects through the management of real estate facilities. Since real estate is regarded as the second highest expense after human resources. The facility manager must be competent enough to impact on the productivity of an organization’s most important asset: its employees.
Operations and Maintenance
A good FM service should also provide custodial, building environment control, maintenance and grounds, and athletic field services. You should look-out for maintenance functions to address building systems and safety issues.
Real Estate and Property Management
You should also look-out for project management skills to initiate, plan, execute and control specific goals to meet specific success criteria. This should be in a document so you as a facility owner can follow-up on milestones of these goals.
A great FM service must also provide a state of the art technologies like Building Information Modeling (BIM) which uses digital models of physical buildings so your facility can be visualized with specific components of building spaces, structural elements like walls and windows and location of assets to improve maintenance plans and space management strategies. Another powerful technology which identifies an excellent FM service is using Smart Building Technolgy. With a smart building structure, automated devices are controlled with the Internet of Things (IoT) to power operations like heating, air conditioning, lighting and security like CCTV’s and wireless systems.