Facility Management - Listening Bureau

Whether you are looking for a facilities management services for your property or in search of facilities for your business, the following highlights our services.

At Listening Bureau we offer practical solutions which capture efficient facilities management services. Our proposal ensures that you get maximum revenue growth at a minimal cost to companies in Ghana. The following are the list of our facility management services: Leasing, Property Maintenance and Service, Ground Maintenance, “Fire Fighting, Health and Safety Management, Waste Management, Energy Management & Environmental Sustainability, Security, Marketing, Administration and Dispute Resolution, Handover and Inspection, Rent/Revenue Collection Lease Management, Reporting and Financial Management, Banking Service, Legal Guidance, Support Services (Front Office, Back Office, Labour Supply), Cleaning Services, Catering Services, Property Insurance, and Vending Services

Our Featured Facilities

Our FM Services

Select any of the above facility services to display related information.


In order to generate adequate revenue and ensure space optimization, we shall ensure all vacant space within the facility are rented out to third parties as set out by the objectives for the building. Our professional leasing team; · Keeps an accurate record of number and availability of vacant units within the facility. · Accompanies all viewings with potential tenants. · Initiates a complete post-viewing follow-up · Advises on all offers in writing, providing a profile of the client · Completes regular reviews of viewing number and leasing rates and provide updated market advice and recommendations at regular intervals · Collects all payments, prepares and arranges for the clients to sign all Contracts whilst collecting all the paperwork necessary under leasing requirements on behalf of Ghana Standards Authority. · Prepares a Condition Report to ascertain any outstanding maintenance or cleaning requirements prior to occupation.

Property Maintenance

Preventive maintenance: We have a maintenance strategy for each equipment. We will replace parts and overhaul all equipment based on a schedule regardless of the condition of the asset. We ensure that we meet all scheduled maintenance works for each physical asset including Generators, Elevators, Fire alarm systems, Electrical Systems etc. Corrective Maintenance: this type of maintenance would be performed to identify, isolate, and rectify a fault so that the failed equipment, machine, or asset can be restored to an operational condition within the tolerances or limits established for in-service operations. Included in it are, minor civil, carpentry and plumbing works.

Ground Maintenance

This includes all the exterior elements of the building including pavements, garden, irrigation equipment, curbs & gutters, security fences, gates, wells, water storage, Signages etc. We will ensure we successfully maintain the grounds to provide; · Safe and smooth pedestrian paths and vehicle pavement · Well drained sites free of standing water · Integrated Pest Management · Adequate Irrigation · Well-kept Gardens for ambience etc.

Fire Fighting,Health and Safety Management

It’s our priority to maintain a safe environment. Most accidents and incidents within a facility are as a result of unsafe acts. As facility managers we actively assess risks and strive to mitigate them. Our duties involve accident prevention, fire inspection, prevention of health hazards, prevention of chemical hazards, equipment safety, use of personal protective equipment e.g. eye wear, ear protection, fire resistant clothing etc. We ensure compliance to health and safety regulations and promote the culture of safety that supports the objective for which the facility was built, improves productivity and reduces injuries.

Waste Management

For effective implementation, we develop the capabilities and support mechanisms necessary to achieve the safety and health policy, objectives and targets. All staff are motivated and empowered to work safely and to protect their long-term health, not simply to avoid accidents.

Energy Management & Environmental Sustainability

We ensure the creation and use of the built environment does not harm the natural environment. Our policies ensure that we; 1. Reduce the consumption of energy through energy saving practices and systems. 2. Reduce waste production by employing more efficient processes including recycling programs. 3. Preserve water through water management programs.


As facilities managers we will operate a facility prepared for threats that include the potential thefts, natural disasters, terrorism, medical emergencies, elevator incidences etc.


In order to attract clients quickly, we will advertise vacancies within the property throughout our vast marketing network. This network includes the Listening Bureau website, social media marketing, Google Advertisement and other strategically targeted email campaigns, and location signage.

Administration and Dispute Resolution

In order to manage your facility, an experienced Facility manager would be assigned. The Facility manager will handle all complaints being submitted by clients; such complaints may be maintenance related or regarding incidents within the property. All complaints, requests and incidents are followed up and resolved quickly to maintain good client relations.

Handover and Inspection

Listening Bureau arranges formal handover from developer to Property Owner, including all necessary paperwork to make the transition efficient. During this process, the property will be critically inspected (known as “snagging”) to ensure the developer has adequately completed contractual requirements for the handover.

Rent/Revenue Collection Lease Management

Listening Bureau maintains a register of the commencement and expiry details of all occupants on our professional computerized management system and shall collect all revenues on behalf of the client.

Reporting and Financial Management

Reporting and Financial Management We provide a full set of accounts summarizing all financial transactions on the property including all receipts and payments, cash reconciliation, funds supplied for management, direct payments, disbursements, direct banking, commission schedules and arrears. We will submit expense reports and revenue reports along with continual monitoring of the property management market.

Banking Service

Legal Guidance

We have good relations and liaise with the government bodies on a regular basis including the Rent Control, Municipality, Fire Service, Electricity Company of Ghana with all matters regarding the operations of the building to ensure you are fully protected as a Property Owner.

Support Services (Front Office, Back Office, Labour Supply)

Cleaning Services

Listening Bureau deals with the collection of all revenue. Cheques and transfers and deposit them to an account which would be provided by the client. If a cheque is returned, the matter will be promptly followed up with the issuer and authorities where necessary.

Property Insurance

We obtain professional advice from our insurance brokers, ensuring a full understanding of the contractual aspects of the insurance proposal and enabling us to obtain the best rates in the market for the most comprehensive contracts.

Vending Services

On site staffing

On site staffing: Our dedicated staff shall be assigned to the following roles: Facility Manager, Electricians, Plumbers, Handyman, etc.

Soft Services

: these are a range of services required to effectively and efficiently run the day-to-day activities of your facility. For instance, Space management service, cleaning services, Landscaping, refuse collection, washroom consumables etc.

Corrective Maintenance

Corrective Maintenance: this type of maintenance would be performed to identify, isolate, and rectify a fault so that the failed equipment, machine, or asset can be restored to an operational condition within the tolerances or limits established for in-service operations. Included in it are, minor civil, carpentry and plumbing works.

We are delighted to offer you a profile of our facility management services.

The ISO defines Facilities Management (FM) as the “organizational function which involves people, place, and process within the building with the aim of improving the quality of life of people and the productivity of their core business.

With our expertise in facility management, we seek to provide you with the following value:

  • We will ensure you focus on your core business while we focus on the safety and maintenance to prolong the lifespan of your property.
  • With our experience gained as a leading broker for top luxury real estate brands like Chain Homes Airport Valley, Damac and FirstGroup.
  • We will market and position your facility as an iconic brand.
  • You benefit from our quality services with effective communication, monitoring, and control
  • Your property will be efficiently maintained and improves in value

Listening Bureau has gained an extensive track record in facility management through the management of the Accra City Hall, Global Haulage Office Complex and Community 25 Mall.

Our passion is to impact a safe and secure work environment that positively improve the mood, drive, and performance of our lessee or occupants.

This we do by ensuring that, there is effective communication between us and occupants to offer best services.

The following are the benefits you get from renting our facilities:

  • You are assured of full comforts when you rent our facilities.
  • You enjoy a secured and safe environment.
  • When you occupy our facilities you enjoy accessibility convenient services like ATM, Catering, Pharmacy.
  • You get the accessibility to convenient services
  • You get high tech utilities like internet services, CCTV, intercom, telephony and etc.
  • You get 24/7 on-site support services and available professional technicians to respond promptly to all your emergency needs.
  • You get reliable administrative support from our professional team to ensure your safety and convenience at all times.